題目

Services have certain qualities which distinguish them from products. Because of their physical elements such as vouchers,

tickets, confirmations and merchandise are an important part of service provision.Which of the following words most accurately completes the sentence?

A

Intangibility

B

Inseparability

C

Variability

D

Perishability

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Chapter6Organisationalcultureandcommittees

Rationale: Intangibility refers to the fact that there are no material or physical aspects to a service: physical elements help to reduce this effect, and make the provision concrete for the customer. Inseparability and perishability refer to the fact that

services are created and consumed at the same time: they cannot be stored - and pose challenges to demand forecasting

and scheduling. Variability refers to the fact that services are specific to the situation and cannot easily be standardised.Ways in: What do physical elements do for a customer purchasing eg a train ride or legal advice? If you knew the meaning of the

term 'intan

多做幾道

Monetary policy is a government economic policy relating to:

1 Interest rates

2 Taxation

3 Public borrowing and spending

4?Exchange rates

Which of the above are correct?

A

1 and 4

B

?2 and 3

C

2 and 4

D

3 and 4

Which of the following organisations might benefit from a period of high price inflation?

A

An organisation which has a large number of long-term payables

B

An exporter of goods to a country with relatively low inflation

C

A large retailer with a high level of inventory on display and low rate of inventory turnover

Which of the following are the goals of macroeconomic policy?

1 Encouraging economic growth

2 Low unemployment

3 Achievement of a balance between exports and imports

4 Achieving zero inflation

A

1 and 2

B

2 and 3?

C

2, 3 and 4

D

1, 2 and 3

Which of the following is an example of cyclical unemployment?

A

The entry of school leavers into the labour pool each year

B

Lay-offs among agricultural labourers in winter

C

Automation of ticketing services in tourism

D

Recession in the building industry

A surplus on the balance of payments usually refers to a surplus or deficit on the account.Which word correctly complete this?statement?

A

Current

B

Capital

C

Financial

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