題目

?You are a sales representative who routinely visits customers in their homes and places of business to??present the latest

products and take orders (where inventory is available).??Which?of the following technology tools will most directly enhance

your effectiveness??

A

Computer telephony integration

B

Electronic Data Interchange (EDI)

C

Mobile communications

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Chapter18Personaleffectivenessandcommunication

Rationale: A mobile phone enables both colleagues and customers to reach you when you are out

of the office. It also enables you to call the office eg to check inventory availability of items, place immediate orders and so

on. (If you had a laptop, this would be even better: you could have direct connection with office systems.) Options A and B all involve linked computer systems, so are not relevant.

多做幾道

Monetary policy is a government economic policy relating to:

1 Interest rates

2 Taxation

3 Public borrowing and spending

4?Exchange rates

Which of the above are correct?

A

1 and 4

B

?2 and 3

C

2 and 4

D

3 and 4

Which of the following organisations might benefit from a period of high price inflation?

A

An organisation which has a large number of long-term payables

B

An exporter of goods to a country with relatively low inflation

C

A large retailer with a high level of inventory on display and low rate of inventory turnover

Which of the following are the goals of macroeconomic policy?

1 Encouraging economic growth

2 Low unemployment

3 Achievement of a balance between exports and imports

4 Achieving zero inflation

A

1 and 2

B

2 and 3?

C

2, 3 and 4

D

1, 2 and 3

Which of the following is an example of cyclical unemployment?

A

The entry of school leavers into the labour pool each year

B

Lay-offs among agricultural labourers in winter

C

Automation of ticketing services in tourism

D

Recession in the building industry

A surplus on the balance of payments usually refers to a surplus or deficit on the account.Which word correctly complete this?statement?

A

Current

B

Capital

C

Financial

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