篩選結(jié)果 共找出39題

?Which?of the following areas is not an advantage of using email as a communication tool??

A

Security

B

Speed

C

Multiple recipients

D

Versatility

Counselling is essentially a/an?role Which?of the following words correctly completes this statement.?

A

Advisory

B

Non-directive

C

Task-related

Which of the following is not an attribute of communication through an informal organisational network or 'grapevine'?

A

Fast

B

Selective

C

Accurate

D

Up-to-date

The following, apart from one statement, are measures for encouraging upward communication in an organisation.

Which is the incorrect statement?

A

Suggestion schemes

B

Management by Walking Around

C

Exception reporting

?In the radio signal model, which of the following shows the correct order in which a message is transmitted?

A

Feedback, Sender, Decoded message, Coded message, Receiver

B

Sender, Decoded message, Coded message, Feedback, Receiver

C

Coded message, Sender, Decoded message, Receiver, Feedback

D

Sender, Coded message, Decoded message, Receiver, Feedback

Which of the following communication mechanisms is designed to improve upward communication?

A

Notice boards

B

Organisation manual

C

Team meetings

D

Team briefings

What is the technical term given to a fault in the communication process where the meaning of the message is lost 'in

translation' from intention to language, or from language to understanding?

A

Noise

B

Redundancy

C

Distortion

D

Feedback

According to Leavitt, which one of the following communication patterns is the fastest in terms of problem solving?

A

Y

B

?Circle

C

Chain

D

Wheel

Which of the following best defines coaching?

A

Developing the individual by helping to build on skills and overcome weaknesses

B

Provision of one-way instruction on formal tasks required to carry out the immediate job

C

Offering career guidance in order to maximise the individual's potential

D

Provision of objective advice to overcome the individual's personal problems

?Which of the following statements about non-verbal communication is not true?

A

Non-verbal cues can be used to reinforce or undermine spoken messages

B

People pay less attention to non-verbal cues than to what is being said

C

Non-verbal cues include tone of voice and silences

D

Non-verbal cues are a key source of feedback